Contact Centre Agent (SANRAL) – Job Alert
Contact Centre Agent (SANRAL)
Available Slots: 38 Positions
Salary: Market-related
Location: Central Operations Centre (COC), 36 Assegaai Wood Road, Centurion
Job Description:
The Contact Centre Agent will handle inbound and outbound customer inquiries, including toll reports and vendor support. The role involves providing exceptional customer service and ensuring operational compliance in line with SANRAL’s service standards.
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Key Responsibilities:
Handle customer queries across various channels (phone, email, digital).
Provide accurate responses and escalate issues as needed.
Follow provided scripts, SOPs, and escalate unresolved cases.
Assist with customer account management and information updates.
Mode of Application:
Apply online through the SANRAL portal with the reference number: Int P/25/09.
https://www.nra.co.za/sanral-careers/list/open-vacancies
Deadline:
O5 December 2025