Contact Centre Agent – Job Alert
Contact Centre Agent
Available Slots: 38 Positions
Salary: Market-related
Location: Central Operations Centre (COC), 36 Assegaai Wood Road, Centurion
Job Description:
The Contact Centre Agent will be responsible for handling inbound and outbound customer queries across various projects, including toll, pothole reports, and vendor support. The role requires professional communication, problem-solving abilities, and adherence to customer service standards.
Related Posts:
Key Responsibilities:
Handle inbound and outbound customer interactions via phone, email, or digital channels.
Respond professionally to all queries in a consistent manner.
Research and provide accurate information using available resources.
Ensure courteous and timely responses in line with service standards.
Adhere to operational requirements and standard procedures.
Manage customer cases using internal systems (CRM, SMARTZ, etc.).
Mode of Application:
Apply online by clicking the “Apply” button on the SANRAL job portal. Use the reference number: Int P/25/07. All applications must be submitted through the official portal.
SANRAL
Closing Date 05 December 2025
To apply click on the link below
https://www.nra.co.za/sanral-careers/list/open-vacancies
Deadline:
05 December 2025