Customer Service Agent – Job Alert
Customer Service Centre Agent
Available Slots: 45 Positions
Salary: Market-related
Location: Central Operations Centre (COC), 36 Assegaai Wood Road, Rooihuiskraal, Centurion
Job Description:
The Customer Service Centre Agent will provide frontline support and service to SANRAL customers by responding to queries, processing transactions, issuing e-tags, and educating customers about tolling products and services. This position plays a key role in facilitating compliance and ensuring excellent customer service.
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Key Responsibilities:
Respond promptly to customer inquiries and maintain a positive service experience.
Handle customer interactions with professionalism, ensuring all concerns are addressed effectively.
Support customers with road queries and assist in account-based ticketing.
Create and maintain customer accounts and data, ensuring accuracy.
Ensure compliance with the Customer Satisfaction Scorecard benchmarks.
Mode of Application:
Submit your application through the SANRAL online portal by clicking the “Apply” button. Reference number for this position: Int P/25/08.
https://www.nra.co.za/sanral-careers/list/open-vacancies
Deadline:
05 December 2025